PRIVACY POLICY

Shers Studios Privacy Policy

Last updated: 04/11/2024

Privacy Policy

This Privacy Policy describes how Shers Studios (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://www.shersstudios.com/ (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date, and notify you via email or through a notice on the Site if required by applicable law. We encourage you to review this Privacy Policy regularly to stay informed about our practices.

How We Collect and Use Your Personal Information

To provide the Services, we collect and may have collected personal information about you from various sources over the past 12 months, as outlined below. The types of information we collect and how we use it will vary depending on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect our rights, the Services, and our users.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you. We collect the following categories of information:

• Directly from You:
• Basic contact details: Name, address, phone number, and email.
• Order information: Name, billing and shipping addresses, payment confirmation (processed by third-party payment processor, Stripe), and contact details.
• Account information: Username, password, and security questions.
• Shopping information: Items viewed, cart activity, and wishlist preferences.
• Body measurements: For custom garments, if provided by the customer.
• Customer support information: Communications sent through the Services.

Some features of the Services may require you to provide this information. Electing not to provide certain details may limit your use of specific features.

• Automatically through Cookies and Similar Technologies:

We will soon begin automatically collecting information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details such as device and browser type, IP address, network information, and data regarding your interaction with our Site. For specific information about the Cookies we use, please refer to Shopify’s cookie policy.

• From Third Parties:

We may receive information from third parties such as:

• Service providers (e.g., Shopify, Stripe) to support the Site and process payments.
• Marketing partners to tailor advertising on our Site and across other platforms.
• Data analytics providers to understand how users interact with the Services and improve our offerings.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Services:

To process orders, facilitate shipping and returns, maintain your account, and communicate important information related to transactions and Services.

• Marketing and Advertising:

To send promotional messages, offer personalized advertising, and tailor communications based on your preferences. This may include using Cookies for targeted advertising and tracking technologies.

• Security and Fraud Prevention:

To detect, investigate, and prevent fraudulent or malicious activity and ensure the security of your account. If you suspect unauthorized access, please contact us immediately.

• Customer Support:

To respond to inquiries, resolve issues, and improve the quality of our Services.

• Improving Services:

We may use data to analyze how customers interact with our Site and Services, helping us enhance functionality and user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

• Service Providers:

We share information with vendors and service providers who perform functions on our behalf, such as payment processing (Stripe), order fulfillment (Shippo), customer support, and data analysis (Cloudinary for media storage).

• For Marketing Purposes:

We may share information with third-party marketing partners to provide tailored advertising and promotions, with your consent where required.

• In Business Transactions:

If we undergo a merger, acquisition, or other business transaction, your personal information may be transferred as part of the assets involved.

• For Legal Compliance and Protection:

We may disclose personal information if required to comply with laws, enforce our policies, or protect our rights or the rights of others.

Cookies and Similar Technologies

We use Cookies and similar tracking technologies to enhance your experience on our Site. For more information, please refer to our Cookie Policy. You may adjust your browser settings to block or delete Cookies; however, blocking Cookies may impact the functionality of the Site.

Your Rights and Choices

Depending on your location, you may have certain rights concerning your personal information, including:

• Right to Access: Request access to the personal information we hold about you.
• Right to Delete: Request deletion of your personal information, subject to certain limitations.
• Right to Opt Out of Sale or Sharing: Opt out of the “sale” or “sharing” of personal information for targeted advertising.
• Right to Correct: Request corrections of inaccurate personal information.
• Right to Data Portability: Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before processing requests.

Children’s Privacy

Our Services are not intended for use by children under 16, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

While we take robust measures to protect your information, no security system is impenetrable. Our application has multiple security layers, including HTTPS encryption, environment variable management, and Devise-based secure authentication and access control. We retain personal information as necessary to fulfill our Services, comply with legal obligations, resolve disputes, and enforce agreements. Users have full control over their information and can request deletion or edits at any time.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: shers.studios@outlook.com

By using our Site, you acknowledge that you have read and understood this Privacy Policy.